Moderation & Community Guidelines

Last update:
May 1, 2025

Moderation & Community Guidelines

At Wavee, we’re building communities that are welcoming, respectful, and secure — both in real life and online.

These Moderation & Community Guidelines apply to all users of Wavee and Wavee Pets, including residents, concierge teams, local businesses, and pet owners.

By using our platform, you agree to follow these guidelines and support a positive digital environment.

Our Community Principles

We are:

  • Inclusive — Everyone has a right to feel safe, heard, and welcome
  • Respectful — Differences of opinion are expected, but personal attacks are not
  • Authentic — Users must be real people and businesses, verified by our onboarding process
  • Accountable — Everyone shares responsibility for upholding community standards

Content Moderation Standards

Wavee is actively monitored and moderated to ensure a safe and constructive environment.

We reserve the right to remove any content that violates these guidelines.

The following are strictly prohibited:

  • Harassment or bullying of any kind
  • Discrimination based on race, gender, religion, disability, age, or sexual orientation
  • Hate speech, threats, or incitement of violence
  • Spamming or repetitive promotional content
  • False or misleading information (especially in business or pet listings)
  • Inappropriate content, including explicit language or violent imagery
  • Trolling, flame wars, or inflammatory remarks
  • Pet cruelty or unethical animal practices (Wavee Pets-specific)
  • Unauthorised advertising, pyramid schemes, or deceptive commercial activity

Wavee Pets Community Rules

The pet side of our platform is a friendly, supportive space. Please:

  • Share only kind, non-judgemental pet content
  • Avoid unsolicited medical advice unless you’re a certified vet or professional
  • Promote ethical and legal pet businesses and services
  • Flag inappropriate or abusive content immediately

Posting Best Practices

  • Keep your tone respectful and neighbourly
  • Use forums and polls for constructive discussion
  • Don’t post private conversations or screenshots without permission
  • Share accurate, helpful info when recommending services
  • Stay on-topic within building-specific forums

Enforcement & Moderation Process

We use a combination of:

  • Automated content detection tools
  • Human moderators
  • Community reporting features

Violations may result in:

  • Content removal
  • Temporary account suspension
  • Permanent bans (for repeated or serious violations)
  • Reporting to authorities if behaviour breaks the law

How to Report a Violation

If you see content that violates these guidelines:

  • Use the “Report” button in the app
  • Or email: report@wavee.ai
  • Include a screenshot or brief description of the issue

We aim to review all reports within 24–48 hours, and take appropriate action to maintain platform safety.

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